# Trial unavailable (`trial_unavailable`)

This account or person already had a trial or holds a plan.

## Fix: Someone else clears it (`fix.kind: contact`)

- **The person:** Someone outside this request clears it: an owner of your account, or our team. The summary above says who. To reach us, write to support@vamo.app with the request id from the error.
- **The agent:** Stop and tell the person who has to act, from the message. When that is Vamo, give them support@vamo.app and the request id.
- **Run the call again:** no, it returns the same answer.

Every Vamo error body carries `fix` and `docs`. All guides: https://vamotalent.com/docs/errors